HP printer offline error is one of the nastiest problems that users ever come across, why we are saying so! It's not tough to resolve or challenging to tackle, but it often appears while the printer seems connected to the WiFi or wired internet network. What makes the situation more furious is the offline error stuck when you got something really, really urgent to print. Some legend tries resolving the problem by hitting the router; if it doesn't work out, then kicking out the printer comes the next. That's what we used to do when we had no answer to an offline printer problem.
If you are also facing a similar challenge where your HP printer is offline and not coming back to the online state, we have got some excellent fixes. But before that, take a deep breath, calm down, have patience, and get yourself ready to fight on the frontline to tackle the offline problem. Here we go.
Why is your HP printer offline?
That's what we need to identify before choosing the right step to eliminate the offline problem. There could be a lot of reasons that cause the offline issue. Have a look at the following possibilities.
1. You might not have chosen your printer as a default printing device.
2. Printer-network cables are loose or not appropriately connected to the port.
3. The printer drivers are not updated to the latest version.
4. The printer is mistakenly or, by default, set to offline mode.
5. The pending print jobs in the queue are causing problems.
6. A network connection is not stable, or the printer and computer are not connected to the same network.
How to get it back online?
In different ways, you can fix the offline printer problem. You can start with ensuring printer cables and wires in good shape. Here is what you have to do.
Step 1. Tighten the loose and replace the frayed cables
Loose and frayed cables are the primary reasons behind the offline printer problem. This is the simplest way to fix the offline printer issue and sometimes the most effective as well. Follow a few simple steps.
1. Manually verify all the connections.
2. Tap all the wires and cable connectors to ensure they are inserted tightly at their place.
3. Also, ensure that both the ends of USB cables are secured tightly at the respective slots.
4. For a wired network, ensure that the Ethernet connectors are snapped at the router and printer.
5. If the cables are frayed, replace them with the new ones.
Reconnecting the cable resolves the offline printer issue in most cases. If it doesn't fix your printer issue, you will need to use some advanced measures like using an HP printer and scan doctor.
Step 2. Run HP print and scan doctor tool
HPPSdr tool is a homegrown diagnostic tool developed by HP. It is a handy tool to fix offline error. You just have to download and install it on your computer; rest assured, the tool will get your printer back online. Here are the instructions to use this tool.
1. Turn on your PC and make sure it connects to your printer over the same wireless/wired network.
2. Now open the chrome browser, search HP print and scan doctor, and hit enter.
3. The first search result will display the tool that you need to download.
4. Click that first search result.
5. You will not land on the HPPSdr tool's homepage.
6. Click the download now button.
7. Now you will receive the HPPSdr.exe file, open the file, and click next.
8. Keep following the on-screen instructions until the installation completes.
9. Open the HP printer and scan doctor tool, add-in your HP printer, and click fix printing issues.
10. Now the tool will take care of troubleshooting. If you face an offline issue, verify if the printer is set as default.
Step 3. Set your printer as default
1. Search for devices and printers section in your computer.
2. A new window opens; here, you will need to right-click on the HP Printer icon and click set as default.
3. Also, on the same drop-down list, ensure that the use printer offline is not selected.
4. You can also select and deselect the use printer offline option to fix the problem.
Step 4. Delete the pending print queues
The accumulated pending print jobs in the queues also creates a lot of trouble. One such issue is an offline error. Here is how to cancel the print jobs.
1. Firstly, you will need to navigate to the devices and printers section on the computer.
2. Now click your printer under the printers and scanners section.
3. Click the open queue option, click the printer tab, and select cancel all documents in the drop-down list.
4. Within a few seconds, all the pending jobs will be deleted from the cube. Using these steps should resolve HP printer offline error.
Step 5. Reinstall the printer drivers
You should never ignore to update the printer driver to the latest version. It can help you resolve various issues or bugs in your printer software.
1. Go to the website www.123.hp.com from your PC.
2. Enter your printer model and click submit.
3. Click the download drivers option.
4. Download the whole printer software package.
5. Go to the download section, locate the printer driver installer, and double-click over it.
6. Keep following the instructions until the printer driver gets installed on your system.
Still, facing the offline issue? Call the printer experts
Great! You just resolved HP printer offline error using the five-step technique. If you don't want to invest your time fixing the problem, you can contact the HP printer support experts. Users often report to us when their HP Printer is offline, and we have provided them a reliable solution to fix the problem. You can contact us anytime at your convenience. We are available 24/7.
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