Printers have been around us from a long time, they save our time in terms of quick printing, copying and scanning. And with HP printers the process became fast and technologically advanced as well. HP is a big name in printing and computing technology. It has something for everyone in the bucket, starting from the basic printer to cloud print technology.
Now at times due to non-maintenance, mishandling or technical errors, you will be facing issues with your printing device, no worries we have got you HP Printer Troubleshooting guide, to help you learn and debug on your own.
Below are the few common problems that you can face with your HP Printers:
• Your Printer is not printer black
• The printer is getting offline
• Paper jam problem / Print job stuck in the queue
• HP Wireless printer not found
• Ink smear marks or faded printouts
And so on….
Important Instructions
Before using your HP printer you should keep a note of a few points.
• For printing always use A4 sheets clean, straight and without cuts.
• For wireless printing, use a stable and strong network connection.
• Always use genuine HP ink cartridges and other components like printer head etc.
• Periodic maintenance is mandatory for good printing experience.
• You should always connect your printer and laptop to the same WiFi network, for wireless printing.
• In case you find any problem troubleshooting your product then contact the HP Printer Support.
In the following discussion, you will learn some hacks to solve some of the common errors in your HP printers.
HP Printer Troubleshooting Guide
1. Printer not printing properly
The major reason behind this could be the mishandling of the ink cartridges or improper page type used and genuine ink cartridges or other components not used. Troubleshoot the problem in the following way:
• Always use a plain sheet with correct size A4, photo paper etc, and paper with ColorLok technology is always recommended for best printing experience.
• Always use the correct page type like for general printing use daily purpose pages and for photo printing use photo paper or HP Advanced photo.
• Your pages should not be wrinkled, torn or folded.
Read further for more HP Printer Troubleshooting Tips.
2. The printer is getting Offline and Printer Driver Problem
If your print is offline then you need to download and install the scan doctor from the HP webpage or from the link given below.
• Connect your PC to the internet, and click HP Print and Scan Doctor .
• Now on the webpage, you need to click the “Download” button and an extension file HPPSdr.exe will be downloaded to the bottom left corner of your computer.
• Click and Run the extension file
• Further, a window will open displaying HP print and scan doctor, click “Start” button.
• Now you need to choose your printer from the list on the screen, remember your printer should be turned on, click “Retry” if it doesn’t display.
• Click “Yes” if you are prompted for Printer Update and set your printer as default. Further click “Continue”.
With the help HP Print and Scan Doctor software you can sort out some of the most common printer problems, for example, missing printer drivers, corrupt HP printer driver, print job stuck in printing queue and wireless printer connectivity issue etc. Moreover, this will help you with HP Printer Troubleshooting.
3. Paper Jam Problem
Paper got stuck in the printer compartment is the most common problem. The issue arises due to wrinkled, folded and torn paper. Rather you should always use the packaged paper type and try not to insert more than 15- 20 pieces at a time.
Another reason could be bad or worn printer rollers that guide the pages for printing. To change them is sometimes a tiring job and should be done by HP expert technicians. Instead, you should try cleaning them first with a clean and dry cloth.
Sometimes the HP Printer Troubleshooting is needed because of inappropriate use of printers, more than the capacity. Always see the printer user manual, the printing capacity might differ as per the model.
4. Faded Printouts
Faded or dull printouts are due to low ink level in Cartridges, the incorrect paper type used or light printing mode used. #1 diagnosis should be to change the paper, sometimes due to the paper being highly fibrous, doesn’t provide a flat surface for the ink to spread properly.
If your printer is heating up then wait for 5-10 minutes and let it cool down, this might also solve the problem. Check for the ink levels in ink cartridges, if it’s low then remove it from the slot and shake it lightly, if it doesn’t solve the problems then replace with genuine HP ink cartridges. HP Printer Troubleshooting for smeared printouts, read the next section.
5. Smeared or Smudge Printouts
When you roll over your hands on the printed paper and found the words and images comes out or chipped out then that shows a smeared or smudge printing errors. Always use the HP recommended papers, always load the printing tray with printing side downwards.
If nothing of the above method works well then is the need to clean the cartridge nozzle with a clean cotton swab or cloth, using distilled water. For that, you need to open the cartridge door and remove the ink cartridge holding it from sides. And the gently clean the nozzle with a slightly wet swab. Remember only to use distilled water to wet and squeeze the excess water.
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