Receiving an error message like “HP Printer offline” is common among HP users. There could be many possible reasons behind this error but the crux is that the printer is unable to communicate properly with the device sending the printing command. And for that reason the HP printer offline status. On getting this error, users are requested not to send further print commands to the printer as this might cause more trouble and cancel all the printing commands in the print queue to resolve the issue and get the printer online again.
Few possible reasons behind the occurrence of HP printer offline error are-
● Outdated printer drivers
● Connection issues
● Wrong printer settings
Now, that we have understood the possible causes of why your HP printer is offline, let’s discover ways to troubleshoot this issue so it doesn’t create a barrier in your work.
Ways to change HP printer offline status to online
Here we have listed a few common but most effective ways to resolve the issue when the HP printer is offline. In case you have any queries or need assistance while following any step, feel free to consult with our HP customer support. Their quality support will give you an instant solution to your problem.
Solution 1 - Run HP Print and Scan Doctor
Download the applications HP Print and Scan Doctor to troubleshoot errors with your printer.
Open the HPPSdr.exe, right click on the icon, and select Run. Make sure you are using the administrator user’s right to do it.
The HP scan application is supported by HP tech support. So, if prompted choose Yes to trust the file source.
Click on the ‘Start’ button and select your printer.
In case your printer is not shown in the list, restart your printer and then check ‘Hp print and scan doctor’ again.
Once this application scans your computer, it will find out the issues in your printer. To resolve those issues follow the instruction that comes on your screen.
Select your printer as the default printer.
Check if the status of your printer changed to online. If yes, you need not move to the next step. However, if the HP printer is offline, move to the next solution.
Solution 2 - Steps to Set the HP printer your default printer
For your HP printer to work properly, sometimes it is important to set it as the default printer manually. For doing so, you need to make sure that your windows 10 version is updated. Follow the simple steps given below to resolve your HP printer offline issue and set the printer as your default printer.
For Windows 10 users:
Click on the search tab on your desktop and search for ‘Devices’ or use Cortana to open Devices
Click on Printers & scanners
On the print and scanners window, you will see ‘Let Windows manage my default printer’ option on the bottom of the window. Make sure the box is unchecked.
Select the printer from the list shown.
If your printer is shown multiple times, remove all of them and use the entry which is currently in use.
Click on the Manage button
Click on Set as default
Options 3 - Confirm your printer port and Windows services status
If your HP printer offline issue is not resolved yet, you might want to check if your printer uses a WSD port.
To check the ports, click on Windows and search for “View devices and printers” or ask Cortana for Control Panel and click “View devices and printers”
In the next step, right-click on your printer and click on Printer Properties
Click on the Ports tab to check if your printer is using a WSD port
If your printer is using WSD port follow the underlying steps. Else, skip this section.
Click on windows and search for ‘Services’
In the next step, go down through the list and find Function Discovery Provider Host and Function Discovery Resource Publication
Next, you have to check both the Status and Startup type columns
If the status shows ‘Running’ and the startup type shows ‘Automatic’, then you are good to go and move to the next section.
Else if, the status shows blank and the startup type shows ‘Manual’, right-click on the name and click on Properties
In the next step, you have to change the startup type to ‘Automatic’ and click Start under the service status.
Then, click on OK
Then, Go to the Device and Printers and press the F5 key.
Now check the status of the printer again to make sure it’s running.
If the printer status is running, check the network configuration report. Follow the simple steps given below-
Go to ‘Settings’
Right-click on the name of your printer and click on ‘Printer properties’, followed by clicking on the Port tab.
In the next step, add a new port. Choose the Standard TCP/IP Port and select New Port
Check the network configuration report to know the new port -a hostname preferred by your system
Then, Go to the Device and Printers and press the F5 key.
Now check the status of the printer again to make sure it’s running
Conclusion:
By this time your HP printer offline issue must be solved and we can say that the steps mentioned above can be helpful for you in the future as well. It is a very common complaint that the HP printer is offline. Luckily, we have measures to solve it with any technical assistance. If the issue persists, it might be because of some internal issues with the hardware that might need immediate attention from the technical experts. So, connect with the HP support technical team and get your queries answered.
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